Legal – Customer

This Privacy Notice for Maruti enterprises ('we', 'us', or 'our') describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you visit http://www.groomers.co.in, download and use our mobile application Groomers, or engage with us in other related ways including marketing or events.

Questions or concerns? If you do not agree with our policies and practices, please do not use our Services. Contact us at info@groomers.co.in.

Summary of Key Points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the choices you make.
Do we process sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
How do we keep your information safe? We have organisational and technical processes in place to protect your personal information. However, no electronic transmission over the internet can be guaranteed 100% secure.

What Information Do We Collect?
How Do We Process Your Information?
When and With Whom Do We Share Your Personal Information?
Do We Use Cookies and Other Tracking Technologies?
How Do We Handle Your Social Logins?
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
What Are Your Privacy Rights?
Controls for Do-Not-Track Features
Do We Make Updates to This Notice?
How Can You Contact Us About This Notice?
How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, or when you contact us.

Personal Information Provided by You may include:

Names
Phone numbers
Email addresses
Mailing addresses
Usernames
Passwords
Contact or authentication data
Billing addresses
Debit/credit card numbers
UPI ID

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment, such as your payment instrument number and security code. All payment data is handled and stored by Razorpay. You may find their privacy notice at: https://razorpay.com/privacy-policy/

Social Media Login Data. We may provide the option to register using your existing social media account (e.g., Facebook, X). If you do, we will collect certain profile information from the social media provider as described in Section 5.

Application Data. If you use our mobile application(s), we may collect:

Geolocation Information – to provide location-based services. You may disable this in your device settings.
Push Notifications – for account updates and features. You may turn these off in device settings.

Information Automatically Collected includes device and usage information such as IP address, browser characteristics, operating system, language preferences, referring URLs, and how/when you use our Services. We also collect information through cookies and similar technologies.

The information we collect includes Log and Usage Data, Device Data, and Location Data.

Google API. Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for the following reasons:

To facilitate account creation and authentication and manage user accounts
To deliver and facilitate delivery of services to the user
To respond to user enquiries/offer support to users
To send administrative information to you – details about our products, services, and policy changes
To fulfil and manage your orders – payments, returns, and exchanges
To enable user-to-user communications
To request feedback and contact you about your use of our Services
To post testimonials that may contain personal information
To protect our Services – fraud monitoring and prevention
To evaluate and improve our Services, products, marketing, and your experience
To identify usage trends so we can improve our Services

3. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third parties who perform services for us. We have contracts in place to safeguard your personal information — they cannot do anything with it unless instructed by us.

Categories of third parties we may share personal information with:

Cloud Computing Services
Data Analytics Services
Data Storage Service Providers
Payment Processors
Performance Monitoring Tools
User Account Registration & Authentication Services
Website Hosting Service Providers
Communication & Collaboration Tools
Sales & Marketing Tools
Social Networks

We may also share your personal information in these situations:

Business Transfers – in connection with any merger, sale, financing, or acquisition of our business
Google Maps Platform APIs – we share information (user location, device location data) with Google Maps Platform APIs to retrieve location-specific information. Google Maps uses GPS, Wi-Fi, and cell towers to estimate location. You may revoke consent by contacting us.
Other Users – when you share personal information or interact with public areas of the Services, that information may be viewed by all users

4. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some help maintain security, prevent crashes, fix bugs, and save your preferences.

We also permit third parties to use online tracking technologies on our Services for analytics and advertising purposes.

Google Analytics. We may share your information with Google Analytics to track and analyse the use of the Services. To opt out, visit https://tools.google.com/dlpage/gaoptout. For more information see the Google Privacy & Terms page.

5. How Do We Handle Your Social Logins?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like Facebook or X logins). We will receive certain profile information such as your name, email address, friends list, and profile picture. We will use this information only for the purposes described in this Privacy Notice. We are not responsible for other uses of your personal information by your third-party social media provider — please review their privacy policy.

6. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information.

7. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.

8. What Are Your Privacy Rights?

In Short: You may review, change, or terminate your account at any time.

Withdrawing your consent: You have the right to withdraw your consent at any time by contacting us using the details in Section 11. This will not affect the lawfulness of processing before its withdrawal.

Opting out of marketing and promotional communications: You can unsubscribe at any time by clicking the unsubscribe link in our emails, replying 'STOP' or 'UNSUBSCRIBE' to SMS messages, or by contacting us. We may still communicate with you for service-related and non-marketing purposes.

Account Information: You may review or change your account information by logging in to your account settings. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases, though we may retain some information to prevent fraud and comply with legal requirements.

Questions about your privacy rights? Email us at info@groomers.co.in.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals. If a standard is adopted that we must follow in the future, we will inform you in a revised version of this Privacy Notice.

10. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes, we may notify you by prominently posting a notice or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.

11. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at info@groomers.co.in or contact us by post at:

Maruti enterprises
Building no. 11, Nehru Nagar
Hapur, Uttar Pradesh 245101
India

12. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

To request to review, update, or delete your personal information, please submit a data subject access request.

Privacy enquiries: info@groomers.co.in · Maruti enterprises, Building no. 11, Nehru Nagar, Hapur, Uttar Pradesh 245101, India

By creating an account or placing a booking on Groomers, you agree to these Terms. Please read them carefully. If you do not agree, please do not use the platform.

1. About Groomers

Groomers is an online marketplace operated by Groomers Technologies Pvt. Ltd. that connects customers with independent grooming salons ("Vendors"). We facilitate discovery, booking, and payment — we are not the service provider ourselves. The actual grooming service is rendered by the Vendor.

2. Eligibility

You must be at least 18 years old to register. Minors may use the service only under adult supervision.
You must provide accurate registration information.
One person may hold only one active customer account.

3. Bookings

Bookings are confirmed only after successful payment or an explicit confirmation notification.
Groomers acts as a limited payment collection agent on behalf of Vendors.
You are responsible for arriving on time. Late arrivals may result in shortened service or cancellation at the Vendor's discretion.
Service descriptions and pricing are provided by Vendors and may vary. Groomers does not guarantee accuracy but will assist in resolving discrepancies.

4. Cancellations

You may cancel a booking for free up to 4 hours before the appointment time.
Cancellations within 4 hours may incur a cancellation fee of up to 50% of the service value, as set by the Vendor.
No-shows without prior cancellation are charged the full booking amount.
Vendors reserve the right to cancel bookings in cases of emergency; a full refund will be processed in such cases.

5. Payments

Payments are processed by Razorpay. By completing a payment you also agree to Razorpay's Terms of Service.
All prices are inclusive of GST unless explicitly stated otherwise.
Groomers may offer promo codes / cashback which are subject to their own terms.
Groomers charges a platform convenience fee which will be disclosed at checkout.

6. Reviews & Ratings

You may submit a review only for services you have actually received via the platform.
Reviews must be truthful, relevant, and not contain abusive or defamatory content.
Groomers reserves the right to remove reviews that violate these standards.

7. Intellectual Property

All content on the Groomers platform — including the brand, logo, design, and software — is owned by or licensed to Groomers Technologies Pvt. Ltd. You may not copy, reproduce, or create derivative works without written permission.

8. Limitation of Liability

Groomers is a technology intermediary under the IT Act 2000. We are not liable for the quality, safety, or legality of services rendered by Vendors. Our aggregate liability to you for any claim shall not exceed the amount you paid for the booking in question.

9. Governing Law

These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in [City], India. We encourage amicable resolution first — contact support@groomers.co.in.

For any questions regarding these Terms, contact us at support@groomers.co.in.

Groomers is operated by Maruti Enterprises. Groomers is a platform that connects customers with independent service providers. We do not provide services directly.

1. Cancellations

Customers may cancel a booking up to 24 hours before the scheduled appointment for a full refund.
Cancellations made within 24 hours of the appointment may be subject to a cancellation fee, and the refund amount may be reduced.
No refunds will be issued in cases of customer no-shows.

2. Full Refund Eligibility

A full refund may be issued in the following cases:

The service provider cancels the booking or fails to attend the appointment.
The service is not delivered as described.
A duplicate or incorrect payment is charged due to a technical issue.

3. Partial Refunds

A partial refund (up to 50%) may be issued at our discretion in the following cases:

Cancellation within 4 hours of the scheduled appointment.
Customer arrives significantly late, resulting in a shortened service.
Verified service quality issues where the service does not fully meet the described standard.

4. Non-Refundable Cases

Customer no-shows without prior cancellation.
Bookings cancelled after the service has commenced.
Fully completed services where dissatisfaction is based on subjective preference.
Promotional discounts, cashback, or loyalty credits are non-refundable and non-transferable.

5. Refund Requests

Refund requests must be submitted within 24 hours of the scheduled service time through the app or designated support channels.

Each request will be reviewed, and additional information may be required.

6. Refund Processing

Approved refunds will be processed to the original payment method as follows:

UPI / Net Banking: 3–5 business days
Debit / Credit Cards: 5–7 business days

Refund timelines may vary depending on the payment provider and banking systems.

7. Disputes

If a customer is not satisfied with the resolution, they may escalate the matter by contacting refunds@groomers.co.in.

We aim to resolve escalations within 7 business days. Users may also seek remedies under applicable consumer protection laws.

8. Changes to Policy

We may update this policy from time to time. Continued use of the platform constitutes acceptance of the updated policy.

Maruti Enterprises · Email: info@groomers.co.in | Refunds: refunds@groomers.co.in

This policy outlines responsible use of the Groomers platform. Violations may result in account suspension or termination.

1. Prohibited Activities

You must not use Groomers to:

Impersonate another person or misrepresent your identity
Submit false, misleading, or fraudulent bookings
Post fake reviews or manipulate salon ratings
Harass, threaten, or abuse salon staff or other users
Scrape, crawl, or extract data from the platform using automated tools
Attempt to reverse-engineer, hack, or disrupt the platform's infrastructure
Use the platform for any unlawful purpose under Indian law
Promote or facilitate money laundering or fraudulent transactions

2. Content Standards

Any content you submit (reviews, messages, profile information) must not:

Be defamatory, obscene, threatening, or hateful
Contain personal information of others without their consent
Infringe any intellectual property rights
Constitute spam or unsolicited commercial messages
Violate any applicable law including the IT Act 2000 and DPDP Act 2023

3. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials.
Do not share your account with others.
Report any unauthorised access immediately to security@groomers.co.in.

4. Fair Use of Offers & Promotions

Promo codes and offers are intended for genuine customers and single-use unless stated otherwise.
Creating multiple accounts to exploit offers is strictly prohibited and will result in permanent account termination and reversal of transactions.

5. Enforcement

Groomers reserves the right to:

Issue warnings for minor violations
Temporarily suspend accounts pending investigation
Permanently terminate accounts for serious or repeat violations
Report illegal activity to law enforcement authorities

We will notify you of enforcement actions unless doing so would compromise an investigation.

6. Reporting Violations

If you encounter content or behaviour that violates this policy, please report it via the in-app "Report" feature or email trust@groomers.co.in. We take all reports seriously and aim to review them within 24 hours.

Trust & Safety: trust@groomers.co.in | Security: security@groomers.co.in

Privacy Policy